We warrant all our products against defects arising from faulty workmanship or materials for a period of five (5) years from the date of delivery, subject to the following conditions:
a)The product has been installed in accordance with the relevant building codes and practices.
b)The product has been maintained in accordance with industry recommendations. See Care and Maintenance section below.
c)The product has not been subject to misuse, physical abuse or neglect.
d)Manufacturing standards and tolerances are not deemed defects.
e)Minor warping or twisting up to 6 mm can occur and is expected as norm. Shrinkage and or expansion do occur from seasonal changes in temperature and moisture. Variations in colour, texture or grain of timbers are a natural occurrence for which the manufacturer cannot control and are not considered defects.
f)This warranty is limited to the repair or replacement of the faulty product at the company's discretion but does not extend to the installation or refinishing of a replacement product.
g)Only repairs carried out by Dando Doors and Windows personnel or authorised Dando Doors and Windows agents are covered by this warranty.
h)Claims under this warranty should be made within one month of the defect arising in the product. Copies of documentation showing the purchase date of the product should be included with your written claim and forwarded to the Dando Doors and Windows office.
It is a recognised trade practice that exterior timber joinery is designed for sheltered exterior use and should not be exposed to driving rain, direct sunlight or extremes of humidity. In locations where extreme weather conditions are found, additional installation precautions should be taken to improve the products performance, which are not considered normal trade practice.
Joinery should be painted in clean dry conditions prior to installation and exposure to weather, ensuring full coverage and sealing of all surfaces (sides, tops and bottoms) . Exterior joinery should be painted or sealed with an "oil based" product resilient to UV and following the coating manufacturer's instructions and advice. When painting the glazing putty, and the after the putty has cured, the paint must overlap and seal the glass by at least 2mm, to prevent the egress of moisture, even from condensation.
A complete waterproof skin must be maintained at all times on all edges. Routine maintenance for joinery includes re-coating when wear or breakdown becomes apparent. Re-coats should be applied at an early stage of breakdown to ensure the integrity of the seal is maintained and failure to do this will cause rapid deterioration. Painting exterior joinery in dark colours should be avoided on any
joinery that gets any sun or heat on them.